Print & Frame Specialist
www.actpix.com is an internet trading site owned and managed by ACTPIX Ltd, 2 Dolybont, St Harmon, Rhayader, Powys LD6 5LZ,
United Kingdom. The company is registered in England & Wales No 39554853. Main telephone number +44 (0)1597 870017, email
All materials and images contained within this site are the intellectual property of ACTPIX Ltd.
In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, design rights (whether registered or
unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the
protection of any such rights. All Intellectual Property Rights on www.actpix.com and mypix-framed.co.uk are owned by ACTPIX Ltd in
Use of this site
Customers must be 18 years old to use this site. If you are under 18, you may only use the site in conjunction with or under the
supervision of a parent or guardian who is over 18 years of age. You agree that e-mail will be used as the primary long-distance
means of communication.
ACTPIX Ltd does not accept liability for any errors and omissions within this website and reserves the right to change information,
prices, specifications and descriptions of listed goods, products and services.
You may not copy, edit or link to any section of www.actpix.com or mypix.co.uk without the express, written permission of ACTPIX
Processing of orders.
No contract between you and ACTPIX Ltd will exist until ACTPIX Ltd accepts your order and confirms its receipt in writing.
ACTPIX Ltd aims to deliver all goods within 14 days of receiving your order. However your order may be delayed should an item or
component material be out of stock. In this event we will keep you updated by e-mail as to the status of your order. Please note that
orders for two or more items may be delivered as part orders should one or more of the items be unavailable.
You must check that the details on any confirmatory e-mail you receive immediately to confirm they are correct. If any of the details
are incorrect, it is your obligation to contact ACTPIX Ltd at your earliest opportunity for the necessary amendments to be made.
ACTPIX Ltd will not be liable for any items shipped in error where the goods shipped and the shipping address used are in accordance
with those listed within the confirmation e-mail.
You undertake that all details you provide to ACTPIX Ltd for the purpose of ordering or purchasing goods or services are correct, that
the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
Every effort is made to reproduce colours as accurately as possible within the confines of the reproduction techniques, materials
limitations and the ability of computer display systems to show colour and tones. Where dimensions are involved there will be some
slight variation to allow for factors such as trimming by hand and natural wastage caused by cutters and guillotines.
It is assumed that any material submitted to ACTPIX Ltd is by the original copyright holder or permission has been given by the
copyright holder to digitise or reproduce said material. ACTPIX Ltd accepts no liability for any subsequent litigation which may result.
We accept most types of payment, Visa, MasterCard and Switch. Your order will only be processed subject to payment being
authorised. Please note that the payment transaction will take place prior to delivery. ACTPIX.com use PayPal for online credit and
debit clearing within the main ACTPIX website.
We are also able to accept payment by cheque, should you wish to use this method of payment please make your cheques payable
to ACTPIX Ltd, and send to ACTPIX Ltd, 2 Dolybont, St Harmon, Rhayader, Powys LD6 5LZ with a copy of your order, your order will
be processed and despatched after the cheque payment has cleared the banking system. Credit and debit cards are debited before
items are despatched by ACTPIX.com. All prices are inclusive of VAT, unless otherwise stated.
If an error is discovered in the price of the goods that you have ordered, ACTPIX Ltd will inform you of the correct price as soon as
possible. In this event ACTPIX Ltd shall be under no obligation to fulfil an order for a product which was advertised at an incorrect
price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order and a full refund
will be issued.
Cancellation of Order.
You are able to cancel your order within 36 hours of placing your order on the website providing we have not already processed it. If
you wish to cancel your order, you should do so by email. Please ensure you quote your name, address and order reference number
in all communications.
Prints and frames delivery charges vary depending on weight and choice of delivery service. Overseas and express delivery vary and
these prices are available when confirming order details.
Non UK destinations carriage charges are available on application.
All deliveries are made by carriers appointed by ACTPIX Ltd. Deliveries are normally made during the hours of 9.00 am to 5.00 pm,
Monday to Friday, however should you prefer a timed delivery this can be arranged at an extra cost, please contact us for further
details. If for any reason the goods cannot be delivered to your preferred delivery point the carriers will leave a card informing you of
this attempted delivery and invite you to telephone them to arrange either, 1, collection from their nearest control centre from the
working day after the card was left, or 2, re-delivery to the original address at a convenient time during normal working hours. Please
note all goods must be signed for upon receipt and must be checked for any damaged at this point as any damage reported after the
order has been signed for are not covered under the carriers insurance policies.
Return of damaged goods.
Faulty or damaged goods will be replaced free-of-charge subject to the delivery terms being strictly adhered to. All damages must be
reported to ACTPIX Ltd within 3 days of delivery via email.
Exchange of Goods.
If having received your order and you decide would prefer an alternative choice, we will exchange your product. This policy only applies
to finished off the shelf items of stock. We regret that we are unable to offer you a refund for items made to order such as custom
printing, design your own frame, and print and frame
Return of unwanted goods.
In the unlikely event of you wanting to return your goods, the goods should be returned undamaged and in appropriate packaging to
ensure their safe arrival. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be
damaged or marked. Please return the goods to the address specified below. We will refund the total amount paid for the goods
(including VAT), less the original delivery charges (or collection charges) within 30 days of receiving the returned goods. ACTPIX Ltd
will not be liable for the cost of returning any goods to us which are being returned for any reason other than the goods being faulty or
incorrect where ACTPIX Ltd is responsible for the error.
This policy excludes custom printing, design your own frame, and print and frame services. As these goods are manufactured
specifically to your requirements, we regret that we are unable to offer you a refund.
Should you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain
sufficient insurance to cover the value of the goods. We cannot be held responsible for goods damaged in transit when returning.
Product returns must be delivered to:
Please notify ACTPIX Ltd via email prior to returning your order.
In the unlikely event that you receive goods in excess of your order, it is your responsibility to inform ACTPIX Ltd of this error. Failing
this, ACTPIX Ltd reserves the right to make additional charges for the goods delivered in error. Once notified, ACTPIX Ltd will, at its
discretion, arrange for the goods to be collected at its own expense or agree to 'make good' on the error.
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms
and Conditions of Sale.
Fitness of product use
ACTPIX Ltd does not guarantee any product's fitness for a particular purpose. All items are listed on an 'as is' basis.
Trade Descriptions Act.
Every care has been taken to ensure that the descriptions, pictures and specifications are correct. All dimensions are approximate
and while we make every effort to reproduce colour accurately there may be slight colour variations that occur.
We collect your personal information in order to provide you with the best possible service. The type of personal information includes,
your Name, Address, Telephone number, e-mail address.
We will never collect sensitive information about you or any payment information without your consent. We are committed to
protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection
Act 1998). The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us
and we will correct it as soon as possible. The personal information, which we hold, will be held securely in accordance with our
internal security policy. If you have any questions/comments about privacy, you should contact us by email and we will endeavour to
reply within 2 working days.
Limitation of Liability.
This liability section applies only to the extent permitted by law. Except as set out below, neither ACTPIX Ltd nor any of their
directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site.
ACTPIX Ltd does not accept liability (except as set out below) for any errors or omissions and reserves the right to change
information, specifications and descriptions of listed goods, products and services.
ACTPIX Ltd does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage
to property and/or loss from claims of third parties arising out of the use of the website or for any products purchased from ACTPIX Ltd
ACTPIX Ltd shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the
delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes,
strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
ACTPIX Ltd will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order
will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed to enable us and all
legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
Purchases from ACTPIX Ltd are subject to English Law.
Modification of Terms.
ACTPIX Ltd reserves the right to modify these terms and conditions at any time without prior notice. Any alteration of these terms will
be effective from the date and time of posting on ACTPIX Ltd website. These terms and conditions will apply to your order once you
have received your confirmation email and they will supersede any other terms and conditions in whatever form given. Please feel free
to print and retain a copy of the terms and conditions.
Terms and Conditions