Print & Frame Specialist
Company information

www.actpix.com is an internet trading site owned and managed by ACTPIX Ltd, Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS, United Kingdom. The company is registered in England & Wales No 39554853. Main telephone number +44 (0)1597 870017, email enquire@actpix.com.

All materials and images contained within this site are the intellectual property of ACTPIX Ltd.

In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights on www.actpix.com and mypix-framed.co.uk are owned by ACTPIX Ltd in their entirety.


Use of this site

Customers must be 18 years old to use this site. If you are under 18, you may only use the site in conjunction with or under the supervision of a parent or guardian who is over 18 years of age. You agree that e-mail will be used as the primary long-distance means of communication.

ACTPIX Ltd does not accept liability for any errors and omissions within this website and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.

You may not copy, edit or link to any section of www.actpix.com or mypix.co.uk without the express, written permission of ACTPIX Ltd.


Processing of orders.

No contract between you and ACTPIX Ltd will exist until ACTPIX Ltd accepts your order and confirms its receipt in writing.

ACTPIX Ltd aims to deliver all goods within 14 days of receiving your order. However your order may be delayed should an item or component material be out of stock. In this event we will keep you updated by e-mail as to the status of your order. Please note that orders for two or more items may be delivered as part orders should one or more of the items be unavailable.

You must check that the details on any confirmatory e-mail you receive immediately to confirm they are correct. If any of the details are incorrect, it is your obligation to contact ACTPIX Ltd at your earliest opportunity for the necessary amendments to be made. ACTPIX Ltd will not be liable for any items shipped in error where the goods shipped and the shipping address used are in accordance with those listed within the confirmation e-mail.

You undertake that all details you provide to ACTPIX Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.


Accuracy.

Every effort is made to reproduce colours as accurately as possible within the confines of the reproduction techniques, materials limitations and the ability of computer display systems to show colour and tones. Where dimensions are involved there will be some slight variation to allow for factors such as trimming by hand and natural wastage caused by cutters and guillotines.


Copyright.

It is assumed that any material submitted to ACTPIX Ltd is by the original copyright holder or permission has been given by the copyright holder to digitise or reproduce said material. ACTPIX Ltd accepts no liability for any subsequent litigation which may result.


Payment.

We accept most types of payment, Visa, MasterCard and Switch. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. ACTPIX.com use PayPal for online credit and debit clearing within the main ACTPIX website.

We are also able to accept payment by cheque, should you wish to use this method of payment please make your cheques payable to ACTPIX Ltd, and send to ACTPIX Ltd, Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS with a copy of your order, your order will be processed and despatched after the cheque payment has cleared the banking system. Credit and debit cards are debited before items are despatched by ACTPIX.com. All prices are inclusive of VAT, unless otherwise stated.

If an error is discovered in the price of the goods that you have ordered, ACTPIX Ltd will inform you of the correct price as soon as possible. In this event ACTPIX Ltd shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order and a full refund will be issued.


Cancellation of Order.

You are able to cancel your order within 36 hours of placing your order on the website providing we have not already processed it. If you wish to cancel your order, you should do so by email. Please ensure you quote your name, address and order reference number in all communications.


Carriage Charges.

Prints and frames delivery charges vary depending on weight and choice of delivery service. Overseas and express delivery vary and these prices are available when confirming order details.

Non UK destinations carriage charges are available on application.


Delivery Policy.

All deliveries are made by carriers appointed by ACTPIX Ltd. Deliveries are normally made during the hours of 9.00 am to 5.00 pm, Monday to Friday, however should you prefer a timed delivery this can be arranged at an extra cost, please contact us for further details. If for any reason the goods cannot be delivered to your preferred delivery point the carriers will leave a card informing you of this attempted delivery and invite you to telephone them to arrange either, 1, collection from their nearest control centre from the working day after the card was left, or 2, re-delivery to the original address at a convenient time during normal working hours. Please note all goods must be signed for upon receipt and must be checked for any damaged at this point as any damage reported after the order has been signed for are not covered under the carriers insurance policies.


Return of damaged goods.

Faulty or damaged goods will be replaced free-of-charge subject to the delivery terms being strictly adhered to. All damages must be reported to ACTPIX Ltd within 3 days of delivery via email.


Exchange of Goods.

If having received your order and you decide would prefer an alternative choice, we will exchange your product. This policy only applies to finished off the shelf items of stock. We regret that we are unable to offer you a refund for items made to order such as custom printing, design your own frame, and print and frame


Return of unwanted goods.

In the unlikely event of you wanting to return your goods, the goods should be returned undamaged and in appropriate packaging to ensure their safe arrival. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged or marked. Please return the goods to the address specified below. We will refund the total amount paid for the goods (including VAT), less the original delivery charges (or collection charges) within 30 days of receiving the returned goods. ACTPIX Ltd will not be liable for the cost of returning any goods to us which are being returned for any reason other than the goods being faulty or incorrect where ACTPIX Ltd is responsible for the error.

This policy excludes custom printing, design your own frame, and print and frame services. As these goods are manufactured specifically to your requirements, we regret that we are unable to offer you a refund.

Should you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods damaged in transit when returning.

Product returns must be delivered to:


ACTPIX Ltd
Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS

Please notify ACTPIX Ltd via email prior to returning your order.

In the unlikely event that you receive goods in excess of your order, it is your responsibility to inform ACTPIX Ltd of this error. Failing this, ACTPIX Ltd reserves the right to make additional charges for the goods delivered in error. Once notified, ACTPIX Ltd will, at its discretion, arrange for the goods to be collected at its own expense or agree to 'make good' on the error.

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale.


Fitness of product use

ACTPIX Ltd does not guarantee any product's fitness for a particular purpose. All items are listed on an 'as is' basis.


Trade Descriptions Act.

Every care has been taken to ensure that the descriptions, pictures and specifications are correct. All dimensions are approximate and while we make every effort to reproduce colour accurately there may be slight colour variations that occur.


Privacy Policy.

We collect your personal information in order to provide you with the best possible service. The type of personal information includes, your Name, Address, Telephone number, e-mail address.

We will never collect sensitive information about you or any payment information without your consent. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us and we will correct it as soon as possible. The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should contact us by email and we will endeavour to reply within 2 working days.


Limitation of Liability.

This liability section applies only to the extent permitted by law. Except as set out below, neither ACTPIX Ltd nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site.

ACTPIX Ltd does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

ACTPIX Ltd does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the website or for any products purchased from ACTPIX Ltd website.

ACTPIX Ltd shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

ACTPIX Ltd will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.


Illegal Acts.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed to enable us and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.


Governing Law.

Purchases from ACTPIX Ltd are subject to English Law.


Modification of Terms.

ACTPIX Ltd reserves the right to modify these terms and conditions at any time without prior notice. Any alteration of these terms will be effective from the date and time of posting on ACTPIX Ltd website. These terms and conditions will apply to your order once you have received your confirmation email and they will supersede any other terms and conditions in whatever form given. Please feel free to print and retain a copy of the terms and conditions.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Copyright 2017 ACTPIX Ltd                                                                                                                                                                                                                                                             

 
Terms and Conditions